6121 Communication

Georgia State Seal

Georgia Division of Aging Services
Access to Services Manual

Chapter:

6000 Community Transitions

Effective Date:

Section Title:

Communication

Reviewed or Updated in:

MT 2015-02

Section Number:

6121

Previous Update:

Summary Statement

The Department of Community Health (DCH) contracts with Division of Aging Services (DAS) to administer the Money Follows the Person (MFP) program. In order to maintain statewide consistency in policy and procedures, communication between DCH and the AAAs will be through DAS.

Basic Considerations

DCH staff are to communicate with AAA employees through DAS staff. DCH should not communicate with AAA staff directly (in regard to MFP). If DCH provides guidance directly to AAA staff, AAA staff is to confirm guidance with DAS prior to responding to DCH.

AAA Procedures

DAS staff will deliver all official guidance to Transition Coordinators in writing, generally by email or email attachment.

  • Guidance that results in exceptions or waivers to the use of MFP Transition Services are delivered by DAS staff via the Technical Assistance function in SAMS Journals.

  • DAS staff will copy TCs and the AAA-designated TC supervisors on emails related to guidance, policy clarification, and technical assistance.

  • Technical assistance via telephone will not be considered official guidance unless followed up with a written document.

The above guidance will apply to Transition Coordinators who are AAA employees, contract employees/temporary staff, and independent contractors, or any other status.

It is the responsibility of the AAA to assure Transition Coordinators keep the AAA staff informed when the TC generates electronic communication. DAS staff will assure all email/written replies are copied to the designated MFP supervisor at the AAA.

Requests for guidance or policy clarification are to come in writing, rather than verbal or other informal avenues.