3016 Targeting Service Delivery

Georgia State Seal

Georgia Division of Aging Services
Administrative Manual

Chapter:

3000 Area Agency on Aging (AAA) Administration

Effective Date:

09/07/2023

Section Title:

Targeting Service Delivery

Reviewed or Updated in:

MT 2024-01

Section Number:

3016

Previous Update:

MT 2015-03

Summary Statement

Area Agencies on Aging (AAA) are charged with the responsibility of assuring that those persons in the community most in need of assistance are given priority consideration for receiving services and for reducing the individual and social barriers to economic and personal independence for older persons.

Requirements

All AAAs shall comply with the provisions for targeting and outreach established by the Older Americans Act, as amended. Refer to MAN 5300, Chapter 118, Prioritizing Clients.

Area Agencies shall document and periodically review the methods by which federal and state funds are allocated within the planning and service areas, to demonstrate alignment with targeting strategies and availability of funding, to the greatest extent possible.

Each AAA shall incorporate into all materials related to the procurement of services its specific strategies for meeting the needs of the targeted populations and shall incorporate appropriate language to include those strategies as a provision of the contract.

When funding is insufficient to provide services to all applicants, the AAA shall assure that the primary criterion for setting priorities for admission to services will be the degree of individual’s unmet need for the assistance and the associated risk of harm or likelihood of placement outside the home if services are not provided. AAAs shall maintain lists of applicants for service and shall manage admission to services to reduce to a minimum the time those most in need of assistance remain on the waiting lists.

LEP/SI

Each AAA shall include in its area plan a strategy or strategies for providing language translation services to older persons with Limited English Proficiency and/or Sensory Impairment (LEP/SI). The strategies also shall address the provision of reader or translation services for persons with low vision or other visual impairments and hearing impaired and deaf persons.

Refer to MAN 5600, Section 2055, Limited English Proficiency (LEP)/Sensory Impairment (SI) for recommendations.

References

MAN 5300, Chapter 118, Prioritizing Clients

MAN 5600, Section 2055, Limited English Proficiency (LEP)/Sensory Impairment (SI)

MAN2001, Limited English Proficiency/Sensory Impairment (LEP/SI)