3051 Incentives and Rewards for AAA Performance

Georgia State Seal

Georgia Division of Aging Services
Administrative Manual

Chapter:

3000 Area Agency on Aging (AAA) Administration

Effective Date:

09/07/2023

Section Title:

Incentives and Rewards for AAA Performance

Reviewed or Updated in:

MT 2024-01

Section Number:

3051

Previous Update:

Summary Statement

Rewards for AAAs, if available, for exceptional performance will be determined by DAS based on the results of periodic and annual monitoring and evaluation.

AAAs are encouraged to reward, when possible, exceptionally performing service providers.

Basic Considerations

AAAs are encouraged to work with the provider network to establish reward and recognition initiatives that are both meaningful and tangible.

Exceptional performance is characterized by those activities which produce results which substantially exceed minimum requirements, and could be related to

  • superior consumer satisfaction ratings,

  • outstanding leadership in the community and state,

  • highly effective stewardship of funds,

  • highly effective advocacy efforts resulting in actions taken to benefit programs or clients,

  • innovations leading to process improvements and improved results.

Actual rewards are not limited to, but may include one or a combination of:

  • Notification and publicizing of outstanding performance to the public in the Area Agency’s region and to the governing board of the designated Regional Commission or non-profit organization.

  • Highlighting accomplishments in newsletters,

  • Invitation to present at meetings and trainings,

  • Inclusion in annual reports and/or on social media publications

  • Providing the opportunity to participate in policy and program development initiatives

  • Giving priority consideration for new projects, activities, or funding.