100 General | LTCO-5100-MANUAL

The Georgia Long-Term Care Ombudsman Program (LTCOP) is authorized under the federal Older Americans Act and the Georgia Long-Term Care Ombudsman Program Act.

The LTCOP protects and improves the quality of care and quality of life for residents of long-term care facilities through advocacy for and on behalf of residents and through the promotion of community involvement in long-term care facilities.

The LTCOP is a resident-centered advocacy program. The resident of, or applicant to, a long-term care facility is the client, regardless of the source of the complaint or request for service. The long-term care ombudsman will make every reasonable effort to assist, represent, and intervene on behalf of the resident.

These policies and procedures govern the actions of the Office of the State Long-Term Care Ombudsman, certified staff and volunteer Ombudsman Representatives, provider agencies, area agencies on aging, the Division of Aging Services of the Georgia Department of Human Services, and other parties involved in the operation of the LTCOP.

Older Americans Act, 42 U.S. §§ 3001 et seq (hereinafter cited as “OAA”); O.C.G.A. §§ 31-8-50 et seq.