901 General

In order to facilitate an atmosphere in which residents, family members, facility staff persons, Ombudsman Representatives (OR) or others can speak freely and have frank discussions of grievances related to the responsibilities of the SLTCO, its representatives, agents or volunteers, the SLTCO has established the following guidelines. The policies set forth in these guidelines will help ensure that each grievance will receive the attention necessary to resolve it and that appropriate records are kept of each grievance.