904 Types of Grievances

The following table explains with whom a grievance should be filed based on the type of grievance.

Table IX-C Types of Grievances
A Grievance may be filed by About Against With Whom

a resident, a family member, a facility staff person

an action of

a volunteer

the supervising OR

a resident, a family member, a facility staff person, another OR

an action of

an OR

the OR Coordinator for that OR against whom a grievance is filed

a resident, a family member, a facility staff person, an OR, another OR Coordinator

an action of

the OR Coordinator

the STLCO

a certification candidate, an OR, an OR Coordinator, a Local Entity

an action or determination regarding Certification of an OR or the Designation or Withdrawal of Designation of a Program. Such action is subject to the designation and de-designation reconsideration policy as described in Policies and Procedures Part II Chapter 200.

the SLTCO

Director of the State Unit on Aging*

*Notwithstanding the grievance process, the SLTCO shall make the final determination to designate or to refuse, suspend or remove designation of a local Ombudsman entity or OR.

an OR, an OR Coordinator, a Program

an action or determination by OSLTCO staff

OSLTCO staff

the SLTCO

An Appeal may be filed by

When

With Whom

an Aggrieved or Respondent

the aggrieved or the respondent is not satisfied with the outcome of the grievance and respondent is a volunteer or OR

an appeal may be filed with

the OR Coordinator of the volunteer

an Aggrieved or Respondent

the aggrieved or the respondent is not satisfied with the outcome of the grievance and respondent is the OR Coordinator

an appeal may be filed with

the STLCO

an Aggrieved or Respondent

the aggrieved or the respondent is not satisfied with the outcome of the grievance and respondent is OSLTCO staff

an appeal may be filed with

the SLTCO