906 Response | LTCO-5100-MANUAL

All grievances or appeals shall be resolved expeditiously.

906.1 Time limits for filing

In general, the time limit for filing a grievance action will be seven (7) days from date of the incident which is the subject of the grievance.

906.2 Method of response

Acknowledgement of receipt of the grievance shall be in written or electronic form (e-mail, text message) within seven (7) days.

Table IX-D Time Frame for Grievance Response
IF a grievance involves	Against	Grievance is filed with	THEN the standard of promptness for the response is	AND the standard of promptness for resolution of the grievance is
a resident, a family member, a facility staff person	a volunteer	Supervising OR	within seven (7) days of the receipt of the grievance.	the grievance shall be resolved as expeditiously as possible while allowing for a thorough, impartial investigation of the grievance.
a resident, a family member, a facility staff person, another OR	a OR	OR Coordinator for OR	within seven (7) days of the receipt of the grievance.	the grievance shall be resolved as expeditiously as possible while allowing for a thorough impartial investigation of the grievance.
a resident, a family member, a facility staff person, an OR, another OR Coordinator	the OR Coordinator	SLTCO	within seven (7) days of the receipt of the grievance.	the grievance shall be resolved as expeditiously as possible while allowing for a thorough impartial investigation of the grievance.
a certification candidate, an OR, an OR Coordinator, a Program	OSLTCO staff	SLTCO	within seven (7) days of the receipt of the grievance.	the grievance shall be resolved as expeditiously as possible while allowing for a thorough impartial investigation of the grievance.
a certification candidate, an OR, an OR Coordinator,	the SLTCO	State Unit on Aging Director or the chair of the LTCO Advisory Council if the SUA is unable to process the grievance	within seven (7) days of the receipt of the grievance.	the grievance shall be resolved as expeditiously as possible while allowing for a thorough impartial investigation of the grievance. Designation and de-designation of certification candidates, ORs and Local Entities are subject to the reconsideration procedures outline in Section II Chapter 200.
If the aggrieved or respondent is not satisfied with the outcome of the grievance against	Then he/she may appeal with 14 days of the decision	Appeal is to	Standard of promptness for response is	Standard of promptness to resolve appeal is
a volunteer OR or OR Coordinator SLTCO		OC SLTCO State Unit on Aging Director or the chair of the LTCO Advisory Council if the SUA is unable to process the grievance	within seven (7) days of the receipt of the grievance.	as expeditiously as possible while allowing for a thorough impartial investigation of the grievance process. For 3, please note the process for designation and de-designation are subject to the reconsideration procedures outline in Section II Chapter 200.