907 Completing the Process

After the investigating party has reached a conclusion and determined any recommendations, the final steps in the grievance process include recording the findings of the primary investigator. Communicating the results to the aggrieved and Respondent and storing the grievance form in accordance with the confidentiality policies and record retention policies of the SLTCO (501.5 and 501.6). A grievance shall be considered as resolved when the following occur:

  1. Findings of the primary investigator

    1. The grievance has been resolved to the satisfaction of the aggrieved.

    2. The investigating party has determined, after investigation, that the grievance:

      1. Cannot be verified.

      2. Was not made in good faith.

    3. Further activity by the investigator and/or the SLTCO is unlikely to produce satisfaction for the aggrieved.

    4. The investigator cannot take the action requested by the aggrieved.

    5. The aggrieved requests that the investigator cease activity on the grievance.

    6. When the grievance relates to designation and de-designation, the reconsideration procedures outlined in Section II Chapter 200 have been completed.

  2. The investigator shall communicate results to the aggrieved, either:

    1. Orally by telephone or in person.

    2. In writing using e-mail or US Mail.

  3. Storing grievance documentation After the investigation has been completed and resolution has been reached, the investigator will record a brief summary of findings and action taken (if any). A copy of all documentation related to the grievance shall be provided to the SLTCO. All documentation shall be stored confidentially in accordance with the OSLTCO policy as stated in section 501.5 and 501.6 of this manual.