Policy and Manual Management System (PAMMS)

Georgia Department of Human Services

Division of Aging Services

Access to Services
- 5200 Access to Aging and Disability Services
- MAN 5200 Access to Services Manual
Administration
- 5600 Division of Aging Services Administration
- MAN 5600 Administrative Manual
  - 1000 Division of Aging Services Introduction
  - 1090 Reports
  - 2000 Fund Sources & Budget Types
  - 2050 Basic Considerations for Recipients of Services
  - 3000 Area Agency on Aging (AAA) Administration
  - 3075 Compliance
    - 3076 Delivery of Client Services Directly Prohibited
    - 3077 Request for Waiver from Program Guidelines and Requirements
  - 4000 Workforce Development
  - 5000 Purchasing & Procurement
  - 6000 Program Integrity
    - 6001 Program Integrity Overview
    - 6002 Measurement and Analysis Plans (MAPS
  - 6050 Quality Improvement
    - 6051 Continuous Quality Improvement Plan
    - 6055 Teams and Chartered Teams
  - 7000 Dementia Programs
    - 7002 Georgia Alzheimer’s and Related Dementias (GARD) State Plan
  - 8000 Communications
  - 9000 Forensic Special Initiatives Unit (FSIU)
  - 9050 At-Risk Adult Relocation Team (AART)
  - 9075 Relocation Funds
  - Appendix A Cover Letters
  - Appendix B AAA HCBS Consumer Surveying Toolkit Introduction
    - Attachments A
      - Attachment A: Instructions to Conduct the Surveys
    - Attachments B: Service Specific Surveys
    - Attachments C
      - Sample Consumer Cover Letter and Sample Telephone Script
    - Attachments D
      - Attachment D: Defining and Selecting the Survey Sample
      - Calculating Sets
    - Attachments E: Excel Files for Compiling Survey Results and Response Rates
  - Appendix C Smartphone User Guide
  - Appendix D Forms and Templates
  - Appendix E Glossary of Terms, Abbreviations and Acronyms
  - Appendix F Taxonomy of Services
  - Appendix G Uniform Cost Methodology Training Manual
  - Appendix H Data Systems Manuals
    - Chapter 100 Orientation
    - Chapter 200 User Guides
    - Chapter 300 User References
    - Chapter 400 Reports
    - Chapter 500 Process
      - UAT: Reporting Timely UAT Feedback Process
  - Appendix I Temporary Operating Procedures (TOP)
  - Appendix J Area Plan Format
  - Appendix K DAS Sliding Scale for Cost Share – Non-Medicaid Services
    - 2025
    - 2024
    - 2023
    - 2022
    - 2021
    - 2020
    - 2019
    - 2018
    - 2017
    - 2016
    - 2015
    - 2014
    - 2013
    - 2012
    - 2011
    - 2010
    - 2009
    - 2008
    - 2007
    - 2006
  - Appendix L Internship Program Guide
Adult Protective Services (APS)
- 5500 Adult Protective Services
- MAN 5500 Adult Protective Services Manual
Home and Community Based Services (HCBS)
- MAN 5300 Home and Community-Based Services (HCBS)
State Long-Term Care Ombudsman
- 5100 State Long-Term Care Ombudsman
- MAN 5100 Georgia Long-Term Care Ombudsman Program Policies and Procedures
Public Guardianship for Adults
- 5800 Guardian of Last Resort for Adults and Public Guardianship Operations
- MAN 5800 Public Guardianship for Adults
  - 1000 Overview
    - 1001 Introduction
    - 1002 Appointment and Authority
  - 2000 Program Operations
  - 3000 Case Management
  - 4000 Safety of the Person Under Guardianship
  - 4050 Probate Court
    - 4056 Personal Status Report
  - 5000 Guardianship
    - 5015 Temporary Guardianship
  - 5050 Health and Medical Care
    - 5053 Medical Consent
    - 5055 Medical Consent – Special Situations and Guidelines
  - 6000 Mental and Behavioral Health
    - 6007 Inpatient Hospitalization
    - 6010 Refusal of Psychotropic Medications
  - 6050 Residence and Placement
    - 6060 Placement in Licensed Long-Term Care Facilities
  - 7000 Income and Resources of the Person Under Guardianship
    - 7025 Emergency Relocation Funds
  - 9000 End of Life and Dying
    - 9001 Death of a Person Under Guardianship
  - 9050 End of Guardianship
    - 9055 Terminating Guardianship
    - 9056 Transfer of Guardianship
  - Appendix A Cover Letters
    - MT 2023-01
    - MT 2022-03
    - MT 2022-02
    - MT 2022-01
    - MT 2021-01
    - MT 2019-02
    - MT 2017-01
    - MT 2016-02
    - MT 2016-01
    - MT 2015-01
    - MT 2014-02
    - MT 2014-01
    - MT 2011-01
  - Appendix B Forms and Templates
  - Appendix C Definitions
  - Appendix D Policy Waivers
    - Monthly Contacts Policy Waiver

Division of Aging Services

Division of Aging Services
Division of Child Support Services
Division of Family and Children Services
Office of Budget Administration
Office of Facilities and Support Services
Office of Financial Services
Office of General Counsel
Office of Human Resources
Office of Information Technology
Office of Inspector General
Office of Legislative Affairs and Outreach
Office of Procurement Services
Office of Refugee Services
PAMMS Help

Division of Aging Services
State Long-Term Care Ombudsman
MAN 5100 Georgia Long-Term Care Ombudsman Program Policies and Procedures
Part II Administration of the Long-Term Care Ombudsman Program
900 Grievance Procedure
908 Training

Show Diff

908 Training | LTCO 5100 Manual

Each local Ombudsman entity shall be trained in the process of intake, processing, and documentation of grievances.

References

45 CFR 1324.11(e)(7); OAA Title VII

907 Completing the Process Part III Guidelines for Ombudsman Representative Practice

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