103 Community Outreach and Education

Policy

The Long-Term Care Ombudsman Program shall educate the community about long-term care, the Ombudsman Program, and related issues.

Procedures

  1. standard for community outreach or education

    1. Each LTCOP is expected to provide, at a minimum, five community outreach or education activities annually per full-time equivalent OR staff. This requirement includes part-time positions proportionately.

      1. Such activities include, but are not limited to:

        1. Community education sessions.

        2. LTCOP exhibits at fairs and conferences.

        3. Special events hosted by the LTCOP to educate the community about the LTCOP.

    2. The ORC shall periodically review the number of community outreach or education activities provided by the LTCOP to determine whether:

      1. The number of community outreach or education activities is so high as to impact the ability of LTCOP to adequately fulfill the other program components, particularly complaint processing.

      2. The number of community outreach or education activities is below the average number of community outreach or education activities per program statewide.

      3. The number of community outreach or education activities is approximately the same as the projection in the LTCOP Annual Plan (III-100.1, b, i).

Table III-H Community Outreach and Education
IF the number of community outreach or education activities is: THEN the ORC shall take the following steps…

low for the LTCOP, indicated by:

  • fewer than five activities annually per full-time equivalent LTCO staff; or

  • more than 10% below the projected number of community outreach or education activities in the LTCOP Annual Plan

  • seek ways to increase the number of community outreach or education activities

  • request suggestions and/or opportunities for community outreach or education activities from the AAA, LE, SLTCO, and/or other LTCOPs

  • increase provision of public information regarding the purpose and services of the LTCOP.

if this number is less than the projected number of community outreach or education indicated in the LTCOP Annual Plan or less than 5 per full-time equivalent, the LTCOP must provide explanation to the SLTCO of the reasons why the approved standard will not be met.

high for the LTCOP, indicated by:

  1. more than 10% above the statewide average, or

  2. more than 10% above the projected number of community outreach or education activities in the LTCOP Annual Plan; and impacting the ability of the LTCOP to adequately fulfill the other Program Components

limit the number of community outreach or education activities provided

References

OAA §§ 712(h)(3)