104 Training for Facility Staff

Policy

The Long-Term Care Ombudsman Program shall provide training for facility staff to long-term care facility staff regarding resident rights, abuse reporting, and related issues.

Procedures

  1. number of training for facility staff sessions

    1. Each LTCOP is expected to provide annually, at a minimum, training for facility staff sessions:

      1. For nursing home and ICF/IID staff—sessions equal to 50% of the number of nursing facilities in the service area.

      2. For personal care home, assisted living community and/or community living arrangements staff—one (1) session, preferably a session made available to a large number of providers.

    2. The ORC shall periodically review the number of training for facility staff sessions provided by the LTCOP to determine whether:

      1. The number of training for facility staff sessions is so high as to impact the ability of LTCOP to adequately fulfill the other program components, particularly complaint processing.

      2. The number of training for facility staff sessions is below the average number of training for facility staff sessions per program statewide.

      3. Or, the number of training for facility staff sessions is approximately the same as the projection in the LTCOP Annual Plan (III-100.1, b, i).

Table III-I Training for Facility Staff
IF the number of training for facility staff sessions is… THEN the ORC shall take the following steps…

low for the LTCOP, indicated by:

  • less than 50% of the number of nursing facilities in the service area,

  • no personal care home staff education sessions, or

  • more than 10% below the projected number of training for facility staff sessions in the LTCOP Annual Plan

  • review whether facility administration and staff are aware that the LTCOP provides this service

  • evaluate content and presentation methods of previous training for facility staff sessions

  • consider developing new topics or new presentation methods for training for facility staff

  • develop a training for personal care home providers within a particular geographic area

high for the LTCOP, indicated by:

  • more than 10% above the statewide average, or

  • more than 10% above the projected number of training for facility staff sessions in the LTCOP Annual Plan; and

  • impacting the ability of the LTCOP to adequately fulfill the other Program Components

  • review ability of LTCOP to respond to all requests for training for facility staff

  • provide sessions to groups of personal care home providers and staff, rather than to staff of individual facilities

  • limit the number of sessions available per nursing facility (e.g., one per year per facility).