Federal Performance Standards

The Division of Child Support Services (DCSS) provides quality child support services to customers in compliance with federally mandated program standards and timeframes.

O.C.G.A. §19-6-1 et. seq.
O.C.G.A. §19-11-1 et. seq.

42 U.S.C. §654(15)
45 CFR §303

All Georgia child support offices receiving Title IV-D funds, including all private vendors contracted with the Department of Human Services to provide child support services.

Quality Assessment reviews are performed on an annual basis in each child support office to ensure that each office is operating in compliance with the IV-D State Plan and is meeting federal performance standards. Federal assessment reviews measure performance in the following areas: Establishment of Current Support and Medical Support, Enforcement of Current Support and Medical Support, Review and Adjustment, Intergovernmental, Expedited Processes and Case Closure. Quality Assessment reviews may measure paternity establishment, support order establishment, disbursement of collections and cost effectiveness. Compliance is measured using a variety of federally approved processes that include, but are not limited to, system generated reports, a review of a random sample of cases and other internal audits. Offices that fail to meet minimum federal performance standards are placed on a corrective action plan until they are found to comply.

Minimum time frame standards applicable to all core case management functions being reviewed by the DCSS Performance Management Section and federal child support auditors can be found in Appendix A. DCSS strives to always exceed these standards to provide the best possible services for our constituents.