Limited English Proficient (LEP) / Sensory Impaired (SI) Customers

The Division of Child Support Services (DCSS) provides meaningful language access to Limited English Proficient and/or Sensory Impaired customers seeking or receiving with meaningful access to services.

Supreme Court of Georgia Commission on Interpreters
GA Superior Court Rule 7.3
Ling v. State, 702 S.E.2d 881 (2010)
O.C.G.A. § 24-6-650 to 658
DHS MAN 2001 - Access Plan for Limited English (LEP) and Sensory Impaired (SI) Constituents

Title VI of the Civil Rights Act of 1964.
Section 504 of the Americans with Disabilities Act (ADA) of 1990, Title II
Rehabilitation Act of 1973
Executive Order 13166
Federal Register/Vol. 68, No. 153
45 CFR § 92.201

All Georgia Child Support offices receiving Title IV-D funds, including all private vendors contracted with the Department of Human Services to provide child support services.

DCSS staff is required to provide meaningful access to services for Limited English Proficient and Sensory Impaired customers as required by Federal law. To ensure compliance with all federal requirements, DCSS provides staff with resources to obtain the assistance of interpretive and translative services, when needed and/or requested. DCSS maintains and provides information for Limited English Proficient and Sensory Impaired customers in all local and state offices to inform customers of free language assistance, which will result in accurate and effective communication of DCSS services.

Certain DCSS employees are bi-lingual and have been deemed qualified to have a one-on-one conversation with customers in foreign languages. However, these bi-lingual staff members are not certified to interpret conversations between customers and other staff.