2935 Non-Emergency Medical Transportation Broker System | Medicaid
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Georgia Division of Family and Children Services |
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Policy Title: |
Non-Emergency Medical Transportation Broker System |
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Effective Date: |
June 2020 |
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Chapter: |
2900 |
Policy Number: |
2935 |
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Previous Policy Number(s): |
MT 47 |
Updated or Reviewed in MT: |
MT-60 |
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Requirements
The Medicaid Non-Emergency Medical Transportation (NEMT) program provides transportation through a NEMT Brokerage System. NEMT is provided only in the absence of other transportation.
Basic Considerations
Five NEMT regions have been established in the state – North, Atlanta, Central, East and Southwest. The Department of Community Health (DCH) has contracted with a Broker in each of the five NEMT regions to administer and provide non-emergency medical transportation for eligible Medicaid members. The Brokers are reimbursed a monthly capitation rate for each eligible Medicaid member residing in their region.
Procedures
Eligible Medicaid members who need access to medical services covered by Medicaid and have no other means of transportation must contact the Broker servicing their county to arrange for appropriate transportation.
Each Broker is required to have toll free telephone access for scheduling NEMT services Monday through Friday from 7:00 a.m. to 6:00 p.m.
The Division of Medicaid monitors the quality of services brokers provide. For any questions, comments or complaints about the NEMT program, contact DXC Technology at 1-866-211-0950 or the NEMT Broker at the numbers provided in the below chart.
DCH has contracted with two companies to provide NEMT services; Southeastrans, Inc., which serves the Atlanta Region and North Region; and, LogistiCare, which serves the Central Region, East Region and the Southwest Region. County groupings and related Broker scheduling telephone numbers for each region are as follows:
| Region | NEMT Broker & Phone Number | Counties Served | ||
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North |
Southeastrans Toll free 1-866-388-9844 Local 678-510-4555 |
Banks, Barrow, Bartow, Catoosa, Chattooga, Cherokee, Cobb, Dade, Dawson, Douglas, Fannin, Floyd, Forsyth, Franklin, Gilmer, Gordon, Habersham, Hall, Haralson, Jackson, Lumpkin, Morgan, Murray, Paulding, Pickens, Polk, Rabun, Stephens, Towns, Union, Walker, Walton, White and Whitfield |
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Atlanta |
Southeastrans 404-209-4000
1-866-991-6701 |
Fulton, DeKalb and Gwinnett |
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Central |
LogistiCare Toll free 1-888-224-7981 |
Baldwin, Bibb, Bleckley, Butts, Carroll, Clayton, Coweta, Dodge, Fayette, Heard, Henry, Jasper, Jones, Lamar, Laurens, Meriwether, Monroe, Newton, Pike, Putnam, Rockdale, Spalding, Telfair, Troup, Twiggs and Wilkinson |
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East |
LogistiCare Toll free 1-888-224-7988
1-800-486-7642 Ext. 461 or 436 |
Appling, Bacon, Brantley, Bryan, Bulloch, Burke, Camden, Candler, Charlton, Chatham, Clarke, Columbia, Effingham, Elbert, Emanuel, Evans, Glascock, Glynn, Greene, Hancock, Hart, Jeff Davis, Jefferson, Jenkins, Johnson, Liberty, Lincoln, Long, Madison, McDuffie, McIntosh, Montgomery, Oconee, Oglethorpe, Pierce, Richmond, Screven, Taliaferro, Tattnall, Toombs, Treutlen, Ware, Warren, Washington, Wayne, Wheeler and Wilkes |
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Southwest |
LogistiCare Toll free 1-888-224-7985 |
Atkinson, Baker, Ben Hill, Berrien, Brooks, Calhoun, Chattahoochee, Clay, Clinch, Coffee, Colquitt, Cook, Crawford, Crisp, Decatur, Dooly, Dougherty, Early, Echols, Grady, Harris, Houston, Irwin, Lanier, Lee, Lowndes, Macon, Marion, Miller, Mitchell, Muscogee, Peach, Pulaski, Quitman, Randolph, Schley, Seminole, Stewart, Sumter, Talbot, Taylor, Terrell, Thomas, Tift, Turner, Upson, Webster, Wilcox and Worth |