3700 Ongoing Case Management Overview

Georgia State Seal

Georgia Division of Family and Children Services
SNAP Policy Manual

Policy Title:

Ongoing Case Management Overview

Effective Date:

December 2019

Chapter:

3700

Policy Number:

3700

Previous Policy Number(s):

MT-1

Updated or Reviewed in MT:

MT-58

Requirements

Case management is the activity that begins with approval and continues as long as the AU remains eligible for food stamps.

Basic Considerations

Assistance units (AUs) must receive proper notification of any action taken on their case.

AUs are required to cooperate with periodic reviews of eligibility.

AUs are required to report changes which may affect their eligibility and/or their benefit level.

All reported changes must be processed in a timely manner.

AUs have the right to request a hearing on any action taken on their case.

In some cases, changes reported by the AU may result in the AU’s receipt of incorrect benefits in prior months. It may be necessary to recover these overpayments. Refer to Volume IV, Benefit Recovery.