3800 Issuance Overview

Georgia State Seal

Georgia Division of Family and Children Services
SNAP Policy Manual

Policy Title:

Issuance Overview

Effective Date:

December 2019

Chapter:

3800

Policy Number:

3800

Previous Policy Number(s):

MT-39

Updated or Reviewed in MT:

MT-58

Requirements

Issuance is the method by which benefits are distributed to eligible food stamp assistance units (AUs).

Basic Considerations

Benefits are issued at the time of approval and thereafter as required by policy.

Benefits are authorized via Gateway.

Procedures

EBT cards are to be mailed to one of the following:

  • The residential address

  • The mailing address of the AU, if different from the residential address

  • A Post Office Box, if both of the following apply:

    • the residential address has been provided,

    • no more than three AUs receive benefits at the Post Office Box

  • General Delivery only in communities where no mail delivery is provided

  • An address other than the AU’s address only when the AU has a valid reason. Document the reason in the case record.

DO NOT mail EBT cards in care of another person.

Follow the guidelines below for homeless or seasonal farmworker AUs:

  • Explore the possibility of alternate mailing addresses with the AU.

  • If a homeless shelter is used, contact the manager for an agreement to accept mail from DFCS.

  • If no other address is available, mail the EBT cards to the county office.

When EBT Cards are sent to the county office, make every effort to ensure the AU receives the EBT cards.