1840 Work Support Program | TANF
Georgia Division of Family and Children Services |
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Policy Title: |
Work Support Program |
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Effective Date: |
February 2024 |
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Chapter: |
1800 |
Policy Number: |
1840 |
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Previous Policy Number(s): |
MT 72 |
Updated or Reviewed in MT: |
MT-76 |
Requirements
The Georgia Division of Family and Children Services (DFCS) will provide the necessary support for TANF applicants and recipients to achieve economic self-sufficiency and create a secure future for their families through stable employment, career development and the Work Support Program.
Basic Considerations
Work Support Program
The Work Support Program provides Work Support Payments (WSP), Transitional Support Services (TSS), Transitional Shelter Assistance (TSA) and Job Coaching to working families. The WSP will assist the TANF applicant and former TANF recipients with additional work-related expenses and incidentals/support services available through TSS and TSA, which will facilitate a smooth transition from TANF dependency to self-sufficiency. The job-coaching component will provide one-on-one assistance on job-retention and conflict resolution skills while developing goals for career advancement.
The Work Support Program provides a time-limited cash supplement, TSS, TSA and Job Coaching to a TANF assistance unit (AU) that, because of employment, either becomes ineligible for TANF or experiences a reduction in its TANF benefit amount and declines ongoing TANF to stop the TANF clock. The goal is to remove barriers, assist the AU to becoming self-sufficient and preserve future months of potential TANF eligibility.
Work Support Payments
The Work Support Payment (WSP) is available to TANF applicants or recipients for a period of twelve (12) months and twice in their lifetime receipt of TANF.
During WSP eligibility, the TANF applicant or recipient will be eligible to receive:
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a cash supplement of $200.00 per month for a twelve (12) month period and
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transitional support services for that twelve (12) month period.
The AU may remain eligible to receive childcare through CAPS if their TANF case is terminated based on an income closure. |
The WSP is designed to assist the applicant or recipient in paying work-related expenses such as:
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Childcare expenses including assessed fees and transportation cost from the school to after-care programs, etc.
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Additional work-related transportation and incidental expenses above allowable limits.
This list is not all-inclusive.
WSP Eligibility Criteria
WSP is available to a TANF applicant if they are eligible for at least one month of TANF cash assistance even if the TANF benefit is $0.00. A TANF applicant or recipient can receive WSP if any of the following situations occur:
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the AU becomes totally ineligible for TANF solely as a result of wages earned through employment or
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the AU remains eligible for TANF, is working and the grant amount is reduced due to wages and the applicant or recipient chooses to terminate their TANF case in order to preserve months of future TANF eligibility.
*The reduced grant amount must have occurred due to a change in earned income. The change must cause a reduction in the TANF benefits from the previous month. For example: March benefits-$219, April benefits-$57. |
The AU that remains eligible for a reduced TANF benefit must be given an option to choose between TANF and the WSP.
Lawbreakers are not eligible to receive Work Support Payments. Refer to 1830-13 Provision of Support Services for lawbreakers. |
If this applicant or recipient chooses to accept a WSP, they must continue receiving WSP for the entire 12-month period of WSP eligibility as long as they remain employed.
The applicant or recipient that receives WSP will not have an option to revert to TANF before expiration of the 12-month WSP eligibility period as long as the employed individual remains employed. However, they are subject to the involuntary loss of employment policy.
Employment must be stable employment that will attain self-sufficiency. WSP can be offered if employment is temporary, and it is determined the job will be long term. Refer to Changes during 12-month WSP Eligibility Period in Chapter 1840. |
WSP Eligibility During Special Circumstances
The Work Support Payments may be approved in a special circumstance for the following:
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exempt from work requirements and becomes employed during exemption period
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in the 25% reduction sanction period or
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become employed during a hardship extension period and meets all other eligibility requirements for the program
An applicant or recipient that has received the WSP twice during the 48-month lifetime limit will not be eligible to receive WSP during their hardship extension period even if they meet all other eligibility criteria. |
Self-Employment and WSP Eligibility
A self-employed individual may receive WSP if all eligibility requirements for the Work Support Program are met.
A self-employed individual’s employment hours are determined by dividing the net income by federal minimum wage.
Refer to Section 1540, Self-Employment, for instructions in how to determine a self-employed individual’s net income for TANF budgeting purposes. |
Subsidized Employment and WSP Eligibility
TANF recipients participating in a Subsidized Employment (SE) are not eligible to receive WSP or TSS while their employment is subsidized.
When the participant in the SE activity successfully transitions to unsubsidized employment and the TANF case terminates due to earned income, the participant may be eligible for WSP, TSS, TSA or Job Coaching services.
An applicant or recipient can receive WSP once in twenty-four (24) calendar months and twice within the TANF 48-month lifetime limit.
Guidelines for Work Support Program
The 12-month count for the WSP eligibility starts with the first month of ineligibility for cash benefits or the month after the TANF case closes due to employment.
A month in which an AU receives the WSP does not count towards the TANF 48-month lifetime limit.
WSP is tied to the individual, not to the AU.
WSP is not considered income in the TANF program and are therefore not subject to responsibility budgeting for the purpose of allocation or deeming.
Two-Parent and WSP
In a two-parent household, if both parents are employed, both may be eligible for WSP.
Each parent in a two-parent AU may receive the WSP twice during their TANF lifetime limit, but not more than once in a twenty-four (24) month period, if each parent becomes employed and the AU meets the WSP eligibility criteria.
If both parents in a two-parent AU become employed in the same month, resulting in the termination of the TANF case, the AU can receive two (2) WSPs simultaneously, for a total of $400 per month for twelve (12) months if the AU remains employed.
Changes during 12-month WSP Eligibility Period
An AU is not eligible to receive TANF cash assistance until after the 12 months of WSP has been exhausted unless the employed individual experiences an involuntary loss of employment or an involuntary reduction in employment hours.
A WSP participant may be able to receive the remainder of the WSP if they become employed again. |
An AU may be eligible to receive ongoing TANF cash assistance prior to the expiration of the 12-month ineligibility period if:
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the employed individual experiences a loss of employment or reduction in employment hours due to no fault of their own (e.g., place of employment closes, employer goes out of business, employer downsizes, layoffs, etc.)
If the WSP participant loses employment voluntarily or involuntarily and the twelve (12) month WSP eligibility period has not been exhausted, the WSP must be stopped immediately.
In the event the participant becomes employed again and becomes ineligible for TANF, the participant may continue to receive any remaining months of WSP, not to exceed the original twelve (12) month WSP period. See Chart 1840.2.
At the initial approval of WSP, the employed participants must be informed of the voluntary quit of employment and WSP policy and its potential impact on the Food Stamps case.
The Work Support Program is designed to assist applicants and recipients with additional job-related expenses and to facilitate their smooth transition from TANF dependency to self-sufficiency.
Support Services for WSP Applicants
Support services are available to TANF applicants to assist them in the following situations:
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During job search,
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If they accept employment during the application process and it results in ineligibility and they demonstrate the need for support services or
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If they find employment during the application process and choose to withdraw the TANF application, even if eligible for a partial TANF check, to preserve months of potential TANF eligibility.
Support Services for WSP Recipients
Transitional Support Services (TSS) are available to former TANF clients for a twelve (12) month period of WSP eligibility. The twelve (12) month count begins the month after TANF ineligibility. TSS should run concurrently with the AUs twelve (12) months of WSP.
Post-Employment Job Coaching
Following WSP approval, a job coach will be assigned to the AU. The job coach will provide the recipients with one-on-one assistance to increase job retention and career advancement. Job coaching services will be provided to TANF recipients obtaining employment for up to twelve (12) months.
Transitional Support Services
Transitional Support Services (TSS) can pay for or reimburse the cost of childcare, transportation, and incidental expenses to an applicant or a recipient.
Eligibility Criteria for TSS
TSS is available to:
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an applicant whose employment obtained during applicant job search causes the AU to become ineligible for cash assistance and who chooses to receive TSS,
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an applicant who voluntarily withdraws his/her TANF application because employment obtained during applicant job search has significantly reduced his/her potential TANF grant amount and the client wishes to stop the TANF clock and
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preserve months of potential TANF eligibility
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a recipient whose employment causes the AU to become ineligible for cash assistance,
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a recipient whose ongoing TANF case is closed due to loss of earned income disregards, or
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a recipient who voluntarily closes the TANF case because employment has significantly reduced the TANF grant amount and the client wishes to stop the TANF clock and preserve months of potential TANF eligibility.
TSS is available for a period of twelve months beginning with the first month of ineligibility for cash benefits or the month after the TANF case closes due to employment.
TSS payments for Transportation and Incidental expenses should be made directly to the provider of a service.
If an applicant’s job begins in the month in which the TANF application is denied, receipt of the TSS will not count toward the applicant’s TANF lifetime limit.
At the end of the twelve-month period of eligibility for TSS, the case manager should complete Form 207, Disposition Notification Work Support Payment and provide a copy to the client.
Purchase of Services
DFCS may pay for needed services only when the services are unavailable through other sources or cannot be obtained at any cost to the participant. Duplication of payment is prohibited.
Payment for transportation, incidentals, and childcare must be coordinated with other service providers in order to prevent duplication of payment and services provided or purchased must not exceed the normal cost of such services in the local area.
Payment for incidental expenses should be made directly to the provider of the service. |
Transitional Shelter Assistance and WSP
The purpose of the Transitional Shelter Assistance (TSA) is to help stabilize the TANF families who are eligible for WSP as they transition from TANF to employment. The TSA funds will be used to pay permanent housing deposits, utility deposits or other essential deposits. These funds will not cover cable, telephone or other non-essential utilities because they are not a necessity.
Transitional Shelter Assistance (TSA) Eligibility Criteria
Participants leaving TANF will be eligible to receive TSA. They may be eligible if:
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rent is late and in danger of becoming homeless, need assistance to relocate to a new place in GA. The lease and utilities must be in the participant’s name and
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the participant must show the ability to maintain monthly shelter payments based on income.
Transitional Shelter Assistance (TSA)
The participants eligible for TSA may be eligible to receive up to $1500.00 towards the payment of rental deposits and utility deposits. Payments will be made directly to the leasing agency or the utility company on behalf of the TANF participant.
TSA Documentation and Verification
All verified information from the participant, rental office or utility company must be submitted to Regional Accounting, along with the request for payment.
A copy of all submitted information to Regional Accounting must be sent to the State Office and another copy must be scanned into the case record as well as documented in case notes.
Third-Party Verification Required:
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rent deposit amounts for new residence
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utility deposit amounts for new residence
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payment remittance information for each vendor
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verification of arrearages
Case Manager’s Responsibility
The TANF case manager will be the initial approving authority. When approving rental expenses:
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use UAS 528 Entitlement Code 48
When approving utility expenses:
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use UAS 528 Entitlement Code 14
If the payment is deemed to be expedited, the TANF Liaison will need to email a request to the Regional Accounting Field Operations Manager with the necessary attached documents. The originals should be hand delivered and the check available to be hand delivered to the vendors.
WSP Recipient’s Responsibilities
Following approval of the WSP, the recipient is expected to:
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participate in activities as needed or required,
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attend financial management classes and
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cooperate with job coaching requirements as needed or required.
If the recipient fails to meet post-employment participation requirements without good cause, the WSP and TSS will be stopped.
Some good cause reasons for failure to meet a requirement include, but are not limited to the following:
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a temporary medical condition or illness which is obvious or otherwise substantiated,
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a family crisis or personal crisis,
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domestic violence issues,
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a natural disaster or weather emergency,
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lack of transportation,
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lack of childcare or
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a court-required appearance
The Agency will make all possible efforts to accommodate the WSP recipient’s hardship. If it has been determined that the recipient does not have good cause for non-compliance, a proper notice will be issued to the AU to allow adequate time for compliance.
Notification
The case manager will complete Form 207, Disposition Notification Work Support Payment as notification in the following situations:
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approval of WSP
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termination of ongoing WSP
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approval of TSS
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termination of ongoing TSS
Documentation and Verification
The employment status of TANF applicants and former TANF recipients participating in WSP must be verified and documented monthly on the Support Services screens in Gateway.
Documentation is used to support the WSP and TSS payments and track the recipient’s period of eligibility.
When written communication is received for employment status, it must be scanned into the case record.
Verification of the amount of an expense must be provided before reimbursement of or payment for the expense can be paid. See Purchase of Services for more information on expenses TSS can pay.
Methods of Verification
Job retention and advancement is the goal of the Work Support Program. Although monthly verification of employment is required, we do not want to intrude on the employer-employee relationship. The following methods of verification are acceptable:
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Documentation provided by the job coach
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Verification of income in other DFCS programs
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Pay stubs
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Copy of paycheck
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Form 809 (Wage Verification Form)
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Work Schedule
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Timecard log/summary
This list is not all-inclusive.
Case Manager’s Responsibilities
When approving WSP, the case manager must:
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explain the agency’s beliefs, objectives and goals,
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explain job coaching and monitoring requirements,
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explain WSP,
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explain the provision of TSS
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explain the impact of voluntary quit on eligibility for WSP while participating in the program,
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explain the impact of WSP on Food Stamps (2nd tier of eligibility), Medicaid and childcare benefits during WSP eligibility
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explain reporting requirements and participation in post-employment activities with the job coach,
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refer the WSP recipient to a financial management counselor, if applicable
Job Coach’s Responsibilities
The job coach will:
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initiate a minimum of one (1) contact per week during months 1-3 after becoming aware of the WSP recipient’s employment. The frequency of contact will be determined by the recipient’s situation and transitional skills.
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initiate a bi-weekly contact during months 4-6 of the WSP recipient’s employment and then a monthly contact during months 7-12.
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Frequency of contact can be determined by the recipient’s situation and transitional skills.
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monitor the WSP recipient’s participation in post-employment activities
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assist the WSP recipient in developing problem-solving skills for personal life situations that may constitute barriers
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assist the WSP recipient with employment-based conflict resolution skills and
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collaborate with employers to develop and explore career advancement opportunities and then assist the recipient in preparing for these opportunities.
This list is not all-inclusive.
IF | THEN |
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the AU becomes ineligible for TANF cash assistance due to employment related reasons and declines WSP, |
the former TANF AU may request WSP within 60 days of TANF closure. |
the AU chooses to accept WSP, |
the AU must continue receiving it for the entire12-month period of the WSP eligibility. |
the AU accepts cash supplement of the Work Support Program, declines TSS, BUT Three months later requests TSS, |
the AU can receive TSS for the remaining months. |
the WSP recipient experiences an involuntary loss of employment, and regains employment within 30 days, |
the AU may continue receiving WSP not to exceed 12 months. Example: AU loses job involuntarily in the 4th month of WSP. Begins working in 5th month, no break in WSP. |
the WSP recipient experiences an involuntary loss of employment, and regains employment after 30 days but within 12-month period, |
the AU may receive the Work Support Program payments not to exceed 12 months. Example: AU loses job involuntarily in the 4th month of WSP. Begins working in 8th month, the AU may be eligible to receive WSP for months 8, 9, 10, 11, & 12. |
the WSP recipient quits a job without good cause and the twelve (12) month WSP eligibility period has not been exhausted |
WSP must be stopped immediately. |
the AU that quit the job or voluntarily reduced employment hours and regains employment during the 12-month ineligibility period |
the AU may be eligible to receive the remaining months of WSP not to exceed 12 months. Example: AU member quits their job in Month 5, regains employment 3 months later. They would have been in their 8th month of WSP. This AU would be eligible for WSP for months 8, 9, 10, 11 & 12. |