Exhibit 24 Corrective Action and Redline Action Items List | MAN1425

Corrective Action and Redline

During a vehicle inspection, inspected items will fall into 2 categories, “Checked” and “Needs Attention”. If an inspected item “Needs Attention” based on the Inspector’s finding, the discrepancy may require either a Corrective Action or the vehicle may be Redlined by the Inspector.
A vehicle, not Redlined, but requiring a Corrective Action can still be operated if the identified issue is corrected within an agreed upon timeframe, not to exceed 30 days. If the Corrective Action(s) is not corrected in the timeline specified, the vehicle may be Redlined until discrepancy(s) are corrected and Inspector has re-inspected the vehicle.
Redlining the vehicle will be the result of any of the Redline Items listed below, or if another severe safety issue is found during a random or scheduled inspection. A Redlined vehicle is designated with the placement of a sticker on the vehicle’s windshield. Redlined vehicles cannot be used for the transportation of staff, consumers or passengers. Redlined vehicles can only be driven to receive the needed repairs or corrections. The Redline sticker can only be removed by the Inspector.

	Corrective Action Items	Redline Items
1.	Identification of Vehicle (such as missing numbers, Report My Driving sticker or seals/logos)
2.	Horn, Mirrors, windshield wipers – not working, broken or missing
3.a.	Windows – non-working	Windows - If all windows cannot be lowered for air circulation.
3.b.	Windows – chips or cracks not in driver’s line of vision.	Windows – cracks that interfere with driver’s line of vision or exceed the length of the window. Chips or starbursts in windshield that are in driver’s line of vision or appear to weaken the integrity of the glass.
4.	Lights – If any one light or combination of one side of lights is not working properly or out.	If all rear lights are out or not working to include emergency flashers and turn signals. Or if both headlights and high beams are out.
5.	Body Damage – if repairing is feasible (some body damage is irreparable or not worth the cost, especially if agency neglected to repair within 90 days of the incident.	Body damage that was not repaired and affects the operation of the vehicle or the opening and closing of doors. **Wheelchair securement straps involved in an accident or incident should be removed from the vehicle, quarantined and sent back to supplier.
6.	Tires – Tires with 3/32^nd of tread depth remaining, or noticeable wear on a particular section of tire and no visible signs of wire, metal or punctures.	Tires – 1 or more tires that have a tread depth of less than 2/32^nd, has metal, wire protruding, has extreme wear on more than 2 tires, and/or has a flat tire.
7.	Running boards, proper step stool	Running boards that are not fully secured to the vehicle, are loose and could present a hazard to consumers enter or exiting the vehicle.
8.	Seat Belts – broken seat belts or seat locations missing seat belts	Seat Belts – if the vehicle has no working seat belts, seat belts are not installed (this does not include school buses or fixed route public systems), or vehicle is transporting maximum load with non-working seat belts in occupied seat locations.
9.	Missing safety equipment – seat belt cutter, stocked first aid kit, spill kit, 3 emergency reflectors, seat belt extensions (1 for sedans), or fire extinguisher or fire extinguisher needs inspection, replaced or mounted.
10.	Upholstery – rips and holes other than normal wear and tear that. Metal protruding or sharp edges.
11.	Clean Interior – If interior needs more than a quick sweep or vacuum.	Interior – if interior is filthy to the extreme of being a health or rider hazard.
12.	Doors – if doors are blocked or have difficulty opening from either inside or outside.	Doors – if doors are not usable for emergency exit or cannot be opened from inside or outside.
13.	Interior Lights – not working properly.
14.	AC/Heat – not working	AC/Heat – based on season if one or the other is not working at all.
15.	Flooring – Dirty, rips or rolled vinyl	Flooring – holes in floor that will allow exhaust to enter vehicle or floors that are slick in nature.
16.	Seals, Stickers, Vehicle Numbers, Signage, etc. – Missing or incomplete
17.	Wheelchair Securement Area and Lift Equipment (if applicable) – Reflector tape missing or needs replacing, emergency manual lift bar missing, securement track dirty or inadequate number of securement straps for number of securement areas. **Wheelchair securement straps involved in an accident or incident should be removed from the vehicle, quarantined and sent back to supplier.	Wheelchair Securement Area and Lift Equipment (if applicable) – Lift does not work, incomplete or non-working securement straps for at least 1 wheelchair securement area, securement straps used that were involved in accident or incident that were not removed or removed but not replaced, shoulder and lap belts not available. Wheelchair securement straps involved in an accident or incident should be removed from the vehicle, quarantined and sent back to supplier. Redline could be for lift use only. It should be noted that to operate a wheelchair accessible vehicle but unable to allow riders* with accessibility needs to ride is a direct violation of the ADA.

Corrective Action Items

Redline Items

Identification of Vehicle (such as missing

numbers, Report My Driving sticker or seals/logos)

Horn, Mirrors, windshield wipers – not working, broken or missing

3.a.

Windows – non-working

Windows - If all windows cannot be lowered for air circulation.

3.b.

Windows – chips or cracks not in driver’s line of vision.

Windows – cracks that interfere with driver’s line of vision or exceed the length of the window. Chips or starbursts in windshield that

are in driver’s line of vision or appear to weaken the integrity of the glass.

Lights – If any one light or combination of

one side of lights is not working properly or out.

If all rear lights are out or not working to include emergency flashers and turn signals. Or if both headlights and high beams are out.

Body Damage – if repairing is feasible (some body damage is irreparable or not worth the cost, especially if agency neglected to repair within 90 days of the incident.

Body damage that was not repaired and affects the operation of the vehicle or the opening and closing of doors.

**Wheelchair securement straps involved in an accident or incident should be removed from

the vehicle, quarantined and sent back to supplier.

Tires – Tires with 3/32^nd of tread depth remaining, or noticeable wear on a

particular section of tire and no visible signs of wire, metal or punctures.

Tires – 1 or more tires that have a tread depth of less than 2/32^nd, has metal, wire protruding,

has extreme wear on more than 2 tires, and/or has a flat tire.

Running boards, proper step stool

Running boards that are not fully secured to the vehicle, are loose and could present a

hazard to consumers enter or exiting the vehicle.

Seat Belts – broken seat belts or seat locations missing seat belts

Seat Belts – if the vehicle has no working seat belts, seat belts are not installed (this does not include school buses or fixed route public systems), or vehicle is transporting maximum

load with non-working seat belts in occupied seat locations.

Missing safety equipment – seat belt cutter, stocked first aid kit, spill kit, 3 emergency reflectors, seat belt extensions (1 for sedans), or fire extinguisher or fire

extinguisher needs inspection, replaced or mounted.

10.

Upholstery – rips and holes other than normal wear and tear that. Metal protruding or sharp edges.

11.

Clean Interior – If interior needs more than a quick sweep or vacuum.

Interior – if interior is filthy to the extreme of being a health or rider hazard.

12.

Doors – if doors are blocked or have difficulty opening from either inside or outside.

Doors – if doors are not usable for emergency exit or cannot be opened from inside or outside.

13.

Interior Lights – not working properly.

14.

AC/Heat – not working

AC/Heat – based on season if one or the other is not working at all.

15.

Flooring – Dirty, rips or rolled vinyl

Flooring – holes in floor that will allow exhaust

to enter vehicle or floors that are slick in nature.

16.

Seals, Stickers, Vehicle Numbers, Signage, etc. – Missing or incomplete

17.

Wheelchair Securement Area and Lift Equipment (if applicable) – Reflector tape missing or needs replacing, emergency manual lift bar missing, securement track dirty or inadequate number of securement straps for number of securement areas.

**Wheelchair securement straps involved in an accident or incident should be removed from the vehicle, quarantined and sent back to supplier.

Wheelchair Securement Area and Lift Equipment (if applicable) – Lift does not work, incomplete or non-working securement straps for at least 1 wheelchair securement area, securement straps used that were involved in accident or incident that were not removed or removed but not replaced, shoulder and lap belts not available.

Wheelchair securement straps involved in an accident or incident should be removed from the vehicle, quarantined and sent back to supplier.

*Redline could be for lift use only.

It should be noted that to operate a wheelchair accessible vehicle but unable to allow riders

with accessibility needs to ride is a direct violation of the ADA.