Vehicle Monitoring and Inspections

Vehicle Monitoring and Inspection Process

The Regional Transportation Office (RTO) monitors compliance with vehicle management requirements, including the use and compliance of the DHS and/or DBHDD owned or leased vehicles and vehicles used in the performance of Coordinated Transportation contracts. All vehicles will be monitored through site visits/physical inspections. The following methods will be used to accomplish monitoring/ inspection.

In instances where Prime Contractors use Subcontractors, the Prime Contractor is contractually responsible for monitoring and inspecting all vehicles and related files used by their Subcontractors in the delivery of coordinated transportation services. Additional information concerning this requirement is included in Prime Contractor Directed Vehicle Monitoring and Inspection. The RTO conducts onsite random monitoring of 20% of the Prime Contractors' records, Subcontractors' vehicles, and subsequent administrative files. The RTOs are responsible for monitoring and inspecting 100% of the DHS/DBHDD owned/leased vehicles operated within their Regions and of Prime Contractor vehicles in cases where there are no subcontractors. These inspections are required to be physical inspections every fiscal year. In the event of a natural disaster, pandemic, or other event which would prevent physical inspections from being completed, desk reviews may be appropriate. The need for desk reviews will be determined by the TSS-Section Manager and SOMs for each impacted region.

The RTO conducts site visits in order to provide assistance in vehicle and property management to:

  • Monitor vehicle compliance and use;

  • Monitor driver qualifications;

  • Verify and reconcile records maintained at all levels in support of human service programs.

The monitoring and inspections consist of ensuring that: all vehicles comply with vehicle requirements; all vehicles maintain the appropriate administrative documentation; required safety equipment is present and in good working order; and all vehicles are properly maintained.

It shall be noted that heavy duty, maintenance, and administrative vehicles may not be subject to adherence to the same guidelines as vehicles that do transport consumers.

Roles and Responsibilities Overview

Role Responsibility

Regional Transportation Office (RTO)

Party responsible for leading the monitoring and inspection process

Vehicle Operator

Parties consisting of Prime and Subcontractors, Human Services Providers (HSPs) and State Agencies (State) responsible for complying with DHS requirements and for participating in the monitoring and inspection process

Application(s)

Application Definition

HOLMAN Insights

The online statewide fleet management system that captures and monitors vehicle transactions and utilization. HOLMAN enables the State of Georgia to maximize how critical fleet assets are purchased, maintained and optimized throughout their useful life. As a central repository for vehicle-related information, this system has comprehensive and specific data pertaining to vehicle mileage, cost, assignment, repair, acquisition and disposal.

eTrips

Transportation Request Information Processing System, the application for client registration and trip ordering

Process Flow – Vehicle Monitoring and Inspection

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The following process flow illustration depicts the Vehicle Monitoring and Inspection process from the point of a need for monitoring/inspection through the completed monitoring/ inspection of the vehicles. This process flow shows each responsible party and its steps throughout the process. The highlighted area depicts the vehicle operator’s roles within the process. The specific steps are described below in the process flow.

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Procedures – Vehicle Monitoring and Inspection

The procedural steps and details outlined below are those that are the responsibility of the Vehicle Owner/Operator and correspond to the steps highlighted in the process flow above. Additional information is provided to explain what happens before and after the process activities handled by the Vehicle Owner/Operator.

Steps 1-4 – (RTO)

The RTO determines the inspection type, prepares for and schedules the site visit. The RTO provides a two-week notice of the scheduled site visit. The preparation process includes reviewing issues identified in the prior year’s inspections and the spreadsheet of the Vehicle Operator’s inspection of its Subcontractors and required fixes, if applicable. It also includes the Appendix 20 – Driver Qualification Folder (DQF) Checklist and HOLMAN Insights and TRIP$ reports for vehicle and ride detail information.

Inspections can be either scheduled or random inspection. The RTO extracts the vehicle inventory from an Excel spreadsheet listing all vehicles to be inspected.

Random Inspections:

Random inspections are used by both the RTO and the Vehicle Operator to ensure the overall safety, as well as compliance with manual requirements. The RTO has the right to randomly inspect vehicles and/or administrative files when a safety complaint has been received. Additionally, the RTO has the right to complete random inspections on Subcontractor vehicles and administrative files previously inspected by the Transportation Provider – Prime Contractor (TP).

The TP has the right to randomly inspect Subcontractor vehicles and/or administrative files when a safety complaint has been received in addition to any vehicles and/or files previously identified as needing corrective action.

Safety related random inspections:

If the RTO or TP receives any form of complaint concerning safety related issues, they are to immediately complete a random inspection of the vehicle and/or files. These inspections are not to be scheduled as to ascertain the actual condition of the vehicles and/or files without notice. Any corrective actions identified during a random inspection will be documented as a random inspection on the Appendix 21 – Site Visit Summary Report and must be corrected within the required time frames.

Contractor monitoring random inspections:

The TP is the responsible party for inspecting Subcontractor vehicles and administrative files; however, the RTO is responsible for monitoring the TP for manual and contract compliance. The RTO completes random inspections annually. The RTO will inspect 20% of the sub-contractor vehicles and administrative files that were inspected by the TP in that same year. The process for determining the 20% to be inspected involves using a random number generator as to ensure unpredictability in the selection of vehicles and files. Once the RTO has determined which vehicles and files are to be monitored, it schedules the inspections with the TP. The RTO does not indicate or include which vehicles or files will be checked during the inspections. The RTO completes Site Visit Summary Report to be sent to the TP summarizing the random inspections and indicating corrective actions identified. The TP is responsible for ensuring the Subcontractors complete the corrective actions within the required time frames.

In the event the TP has no subcontractors, the RTO will inspect 100% of the fleet and administrative files.

Step 5 – Coordinate site visit (RTO and Vehicle Operator)

The RTO coordinates the site visit with the Vehicle Operator.

Coordinating efforts to have vehicles located at a common site for RTO and vehicle operator for monitoring and inspections represents the most effective and efficient method. When preparing for vehicle inspections or site visits, the RTO and vehicle operator will coordinate to determine the best location for the vehicle monitoring and inspections. The date and time of the vehicle monitoring and inspections must not disrupt the transportation of consumers. If the majority of vehicles are housed or based at the same location, this should be designated as the common location for all vehicle monitoring and inspections.

During inspections at common locations, the site’s designated Point of Contact’s or driver’s signature (when the Point of Contact is unavailable) is required on the Vehicle Monitoring and Requirements Form after the completion of the vehicle inspection.

The vehicle operator must have vehicle files and driver qualification folders, containing all required information as instructed in the Transportation Services Section (TSS) Transportation Manual, available for review at the designated common location.

Exceptions to this mandate must be requested in advance and directed to the RTO. When justified, the RTO may grant an exception on a case-by-case basis.

Steps 6-9 – (RTO)

The RTO conducts the site visit and the physical inspection, completing both appendices (Appendix 11 – Site Visit Questionnaire and Appendix 22 – DHS Vehicle Requirements and Monitoring Form). The RTO reviews the following:

The physical inspection is a non-mechanical inspection only with the exception of testing lifts.

Should the TSS-Section Manager and State Operations Managers determine desk reviews will be necessary, the RTO conducts the site visit and the desk reviews, completing the following:

  • Appendix 11 – Site Visit Questionnaire

  • Appendix 18 – Daily Vehicle Inspection Sheet

  • Appendix 19 – Annual Safety Inspection Report by certified mechanic. Verification of the mechanic’s certificate is required. Acceptable forms of verification are the current Automotive Service Excellence (ASE) certificate, a certificate from the technical school or college, or via the ARI authorized vendors.

    A certified mechanic for the purposes of the DHS TSS Transportation Manual is the following:

    • Current ASE certified mechanic

    • HOLMAN Insights certified vendor mechanic (guidance on vendor location can be found in HOLMAN Insights user guides), or

    • A mechanic certified through a technical school or college

    • Repair and maintenance documents

    • Insurance Declaration Page

    • Site drug and alcohol policy

    • Emissions certification (refer to Step 45 Under Acquisition via Purchase)

The RTO makes a determination at the conclusion of the physical inspection/desk review as to whether the vehicle will be “Redlined”. The RTO immediately notifies the vehicle operator requiring the vehicle to be removed from service. The RTO places a “Redline” sticker on the vehicle at this time indicating it has failed the inspection process. The RTO alerts the Vehicle Owner in the event the vehicle has successfully passed the inspection.

State owned vehicles in “Redline” status that are not repaired within ninety days from date of inspection will be surplus. Additionally, state owned or stated leased vehicles may be directly placed into surplus in lieu of making repairs.
During a vehicle inspection, inspected items will fall into 2 categories, “Checked” and “Needs Attention”. If an inspected item “Needs Attention” based on the Inspector’s finding, the discrepancy may require either a corrective action or the vehicle may be “Redlined” by the inspector.

A vehicle, not “Redlined”, but requiring a corrective action can still be operated if the identified issue is corrected within an agreed upon timeframe, not to exceed 30 days. If the corrective action(s) is not corrected in the timeline specified, the vehicle may be “Redlined” until discrepancy(s) are corrected, and Inspector has re-inspected the vehicle.

A “Redlined” vehicle is designated with the placement of a sticker on the vehicle’s windshield. “Redlined” vehicles cannot be used for the transportation of staff, consumers or passengers. “Redlined” vehicles can only be driven to receive the needed repairs or corrections. The Redline sticker can only be removed by the Inspector. Redlining the vehicle will be the result of any of the redline Items listed below, or if another severe safety issue is found during a random or scheduled inspection.

Refer to Exhibit 24 – Corrective Action and Redline Action Items List for additional information.

Step 10 – Remove the vehicle from service (vehicle operator)

The vehicle operator removes the vehicle from service.

Steps 11-14 – (RTO)

The RTO places the pass or fail sticker on the vehicle, prepares an Appendix 21 – Site Visit Summary Report, sends the report, via email in a PDF format, to the vehicle operator and stores the report in the regional transportation office. This report is sent within two weeks of the inspection. Additionally, the Site Visit Summary Report contains a timeline to correct deficiencies (deemed not serious enough to “Redline” the vehicle, see Exhibit 24 – Corrective Action and Redline Action Items List in the event there were corrective actions identified during the inspection process.

Steps 15-18 – Receive report and evaluate outcome (vehicle operator)

The vehicle operator receives an email containing a PDF of the Site Visit Summary Report and evaluates the outcome. The report is filed in the event corrective action is not required. The vehicle operator implements corrective action (see Exhibit 5 – Sample Corrective Action Plan) in the event such a notification was indicated on the Site Visit Summary Report. Corrective action must be completed within the timeline specified in the Site Visit Summary Report, unless a prior written rationale is received and authorized by the RTO.

Step 19 – Notify and submit verification of completed corrective action to RTO (vehicle operator)

The vehicle operator is required to show proof of remediation of corrective action items (non-Redline). The documentation to be provided includes but is not limited to the following:

  • Repair records and receipts

  • Maintenance records/logs

  • Annual safety inspection form completed by a certified mechanic

The verification of documentation, at the discretion of the RTO, may be verified electronically. Documents shall be mailed via USPS, UPS, or FedEx to the attention of the RTO upon completion of the correction action, where electronic verification was not offered. A “Redlined” vehicle requires a follow-up site visit by the RTO.

Steps 20-29 – (RTO)

The RTO verifies the corrective action has been completed. The RTO conducts a follow up site visit in the event the vehicle is under “Redline” status. The RTO evaluates the vehicle against the earlier identified deficiencies looking for corrective action. The RTO determines if the vehicle is to remain under “Redlined” status or if it has successfully passed inspection. A “Redlined” vehicle in this stage that is state-owned or state-leased immediately becomes “surplus”. A “Redlined” vehicle in this state that is commercially owned/operated remains out of service until the corrective actions have been completed. A passing sticker (Exhibit 25 – Pass/Fail Inspection Sticker) is placed on the vehicle after the positive outcome from the inspection. A Site Visit Summary Report addendum is prepared and sent to the vehicle operator within two weeks of the follow-up inspection.

Finally, the RTO marks the outcome of the inspection on its Vehicle Monitoring Report and sends it along to the FM in the fiscal year quarters.

Step 30 – Receive updated report and store (vehicle operator)

The vehicle operator receives the updated report and stores it locally.

Document Detail

Appendix 3 – Administrative Documents Review

Reference document of administrative items to review.

Appendix 10 – DHS Administrative Vehicle Log

Document to track the use of administrative vehicles.

Appendix 11 – Site Visit Questionnaire

Document of items to review and mark status while on site.

Appendix 18 – Daily Vehicle Inspection Sheet

Physical vehicle inspection report completed daily by the vehicle operator.

Appendix 19 – Annual Safety Inspection Report

Mechanical inspection report.

Appendix 20 – Driver Qualification Folder (DQF) Checklist

Appendix 20 – Driver Qualification Folder (DQF) Checklist

Driver inspection report.

Appendix 21 – Site Visit Summary Report

Narrative report summarizing the overall results of the inspection.

Appendix 22 – DHS Vehicle Requirements and Monitoring Form

Appendix 22 – DHS Vehicle Requirements and Monitoring Form

Physical vehicle inspection report.

Exhibit 5 – Sample Corrective Action Plan

Document completed to identify areas of remediation.

Exhibit 24 – Corrective Action and Redline Action Items List

List of vehicle issues that are qualified as either needing corrective action or redlining a vehicle from operations.

Exhibit 25 – Pass/Fail Inspection Sticker

Marking to indicate whether the vehicle has passed or failed inspection.

Prime Contractor Directed Vehicle Monitoring and Inspection

Roles and Responsibilities Overview

Role Responsibility

Transportation Provider (TP – Prime Contractor)

Party responsible for complying with DHS requirements and for leading the completion of the monitoring and inspection process for its Subcontractors, if applicable. Prime Contractor is also known as a vehicle operator.

Transportation Provider (TP – Subcontractor)

Party responsible for complying with DHS requirements and for participating in the monitoring and inspection process. Subcontractor is also known as a vehicle operator.

Application(s)

Application Definition

HOLMAN Insights

The online statewide fleet management system that captures and monitors vehicle transactions and utilization. HOLMAN enables the State of Georgia to maximize how critical fleet assets are purchased, maintained and optimized throughout their useful life. As a central repository for vehicle-related information, this system has comprehensive and specific data pertaining to vehicle mileage, cost, assignment, repair, acquisition and disposal.

eTRIPS

Transportation Request Information Processing System, the application for client registration and trip ordering

Process Flow – Prime Contractor Vehicle Directed Monitoring and Inspection

The following process flow illustration depicts the Prime Contractor Directed Vehicle Monitoring and Inspection process from the point of a need for monitoring/inspection through the completed monitoring/inspection of the vehicle. It shall be noted that where there is a Prime Contractor working with Subcontractors, the Prime Contractor is contractually responsible for monitoring and inspecting all vehicles used by their Subcontractors in the delivery of coordinated transportation services. The RTO conducts random monitoring of 20% of the Prime Contractors records, sub-contractors vehicles and subsequent administrative files. The RTOs are responsible for monitoring and inspecting 100% of the Prime Contractor vehicles if the Prime has no subcontractors and 100% of the DHS/DBHDD owned/leased vehicles operated within their Regions. These inspections are required to be hands on inspections every fiscal year. In the event of a natural disaster, pandemic, or other event which would prevent physical inspections from being completed, desk reviews may be appropriate. The need for desk reviews will be determined by the TSS-Section Manager and DOMs for each impacted region.

This process flow shows each responsible party and its steps throughout the process. The highlighted area depicts the TP (Prime Contractor) and the TP (Subcontractor) roles within the process. The specific steps are described below the process flow.

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Procedures – Prime Contractor Directed Vehicle Monitoring and Inspection

The procedural steps and details outlined below are those that are the responsibility of the Prime Contractor and Subcontractor and correspond to the steps highlighted in the process flow above. Additional information is provided to explain what happens before and after the process activities handled by the Prime Contractor and Subcontractor.

Steps 1-2 – Review DHS requirements (Prime Contractor)

The process begins by the Prime Contractor (vehicle operator) reviewing the DHS requirements. The Prime Contractor, by contractual obligation, is required to comply with the established policies, procedures and guidelines as set forth by the DHS TSS Transportation Manual. Furthermore, a Prime Contractor with Subcontractors is also required to ensure the Subcontractors comply with and follow the TSS Transportation Manual. The Prime Contractor shall send the DHS TSS Transportation Manual via email to the Subcontractor. In addition, it shall make the DHS TSS Transportation Manual available in hard copy upon request from the Subcontractor.

Step 3 – Receive and review DHS requirements (Subcontractor)

The Subcontractor reviews and becomes familiar with the TSS Transportation Manual. The Subcontractor is to send any questions/concern along to the Prime Contractor for response.

Step 4 – Follow established DHS TSS procedures for monitoring and inspection (Prime Contractor)

The Prime Contractor is required to maintain its familiarity with the TSS Transportation Manual. The prime sends any questions/concerns along to the RTO for response.

Step 5 – Implement and monitor procedures (Prime Contractor)

The Prime Contractor implements all policies, procedures and guidelines including any changes or modifications to the DHS TSS Transportation Manual as passed along from the RTO.

Steps 6-9 – Determine inspection type (Prime Contractor)

The Prime Contractor determines the inspection type, prepares for and schedules the site visit. The Prime Contractor provides a two-week notice of the scheduled site visit. The preparation process includes reviewing issues identified in the prior year’s inspections and the spreadsheet of the Subcontractor(s) inspections with required corrections, if applicable. It also includes the Driver Qualifications Folder (DQF) checklist content, and HOLMAN Insights and TRIP$ reports for vehicle and ride detail information.

Inspections can be either scheduled or random inspection. The Prime Contractor maintains and extracts the vehicle inventory from an Excel spreadsheet listing all vehicles to be inspected. Refer to the section on Vehicle Monitoring and Inspection Process in this chapter for additional information on inspection types.

Step 10 – Coordinate site visit (Prime Contractor)

The Prime Contractor schedules the site visit.

Coordinating efforts to have vehicles located at a common site for Prime Contractor for monitoring and inspections represents the most effective and efficient method. When preparing for vehicle inspections or site visits, the Prime Contractor will coordinate to determine the best location for the vehicle monitoring and inspections. The date and time of the vehicle monitoring and inspections must not disrupt the transportation of consumers. If the majority of vehicles are housed or based at the same location, this should be designated as the common location for all vehicle monitoring and inspections.

During inspections at common locations, the site’s designated Point of Contact’s or driver’s signature (when the Point of Contact is unavailable) will be required on the Vehicle Monitoring and Requirements Form after the completion of the vehicle inspection.

The Subcontractor must have vehicle files and driver qualification folders, containing all required information as instructed in the TSS Transportation Manual, available for review at the designated common location.

Exceptions to this mandate must be requested in advance and directed to the RTO. When justified, the RTO may grant an exception on a case-by-case basis.

Steps 11-14 – Review administrative documents, conduct physical inspection and evaluate for Redline (Prime Contractor)

The Prime Contractor conducts the site visit and the physical inspection, completing both appendices (Appendix 11 – Site Visit Questionnaire and Appendix 22 – DHS Vehicle Requirements and Monitoring Form). The Prime Contractor reviews the following:

The physical inspection is a non-mechanical inspection only with the exception of testing lifts.

The Prime Contractor makes a determination at the conclusion of the physical inspection as to whether the vehicle will be “Redlined”. The Prime Contractor immediately notifies the Subcontractor requiring the vehicle is to be removed from service, if the vehicle is subject to this condition. The vehicle receives a “Redline” sticker at this time indicating it has failed the inspection process. The Prime Contractor alerts the Subcontractor in the event the vehicle has successfully passed the inspection.

During a vehicle inspection, inspected items fall into 2 categories, “Checked” and “Needs Attention”. If an inspected item “Needs Attention” based on the Inspector’s finding, the discrepancy may require either a corrective action or the vehicle may be “Redlined” by the Inspector.

A vehicle, not “Redlined”, but requiring a corrective action can still be operated if the identified issue is corrected within an agreed upon timeframe, not to exceed 30 days. If the corrective action(s) is not corrected in the timeline specified, the vehicle may be “Redlined” until discrepancy(s) are corrected and Inspector has re-inspected the vehicle.

Redlining the vehicle will be the result of any of the redline Items listed below, or if another severe safety issue is found during a random or scheduled inspection. A “Redlined” vehicle is designated with the placement of a sticker on the vehicle’s windshield. “Redlined” vehicles cannot be used for the transportation of staff, consumers or passengers. “Redlined” vehicles can only be driven to receive the needed repairs or corrections. The Redline sticker can only be removed by the Inspector.

Refer to Exhibit 24 – Corrective Action and Redline Action Items List for additional information.

Step 15 – Remove the vehicle from service (Subcontractor)

The Subcontractor removes the vehicle from service.

Steps 16-19 – Prepare site visit summary format, send report and store locally (Prime Contractor)

The Prime Contractor places the pass or fail inspection sticker on the vehicle, prepares an Appendix 21 – Site Visit Summary Report, sends the report, via email in a PDF format, to the Subcontractor and stores the report in the local office. This report is sent within two weeks of the inspection. Additionally, the Site Visit Summary Report contains a timeline to correct deficiencies (deemed not serious enough to “Redline” the vehicle), in the event there were corrective actions identified during the inspection process.

Steps 20-23 – Receive report and evaluate outcome (Subcontractor)

The Subcontractor receives an email containing a PDF of the Site Visit Summary Report and evaluates the outcome. The report is reviewed and filed when corrective action is not required. In the event of corrective actions (see Exhibit 5 – Sample Corrective Action Plan), the Subcontractor implements the necessary actions immediately upon notification as indicated on the Site Visit Summary Report. Corrective action must be completed within thirty days following the inspection unless prior written rationale is received and authorized by the RTO.

Step 24 – Notify and submit verification of completed corrective action to Prime Contractor (Subcontractor)

The Subcontractor is required to show proof of remediation of corrective action items (non-Redline). The documentation to be provided includes but is not limited to the following:

  • Repair records and receipts,

  • Maintenance records/logs,

  • Annual safety inspection form completed by a certified mechanic.

The verification of documentation, at the discretion of the Prime Contractor, may be verified electronically. Document verification would include photos verifying the required corrections. Documents shall be mailed via USPS, UPS, or FedEx to the attention of the Prime Contractor upon completion of the correction action, where electronic verification was not offered. A “Redlined” vehicle requires a follow-up site visit by the Prime Contractor.

Step 25 – Verify corrective action is completed (Prime Contractor)

The Prime Contractor verifies the corrective action is completed.

Steps 26-28 – Verify if the vehicle is under Redline status (Prime Contractor)

The Prime Contractor verifies if the vehicle is under “Redline” status. A Site Visit Summary Report addendum is prepared and sent to the Subcontractor within two weeks of the follow-up inspection.

Step 29 – Store the Site Visit Summary Report addendum (Prime Contractor)

The Prime Contractor keeps a record of the Site Visit Summary Report addendum and stores it locally.

Step 30 – Receive updated report and store (Subcontractor)

The Subcontractor keeps a record of the Site Visit Summary Report addendum and stores it locally.

Steps 31-33 – Conduct follow up inspection (Prime Contractor)

The Prime Contractor verifies if the vehicle is under “Redline” status. If the vehicle is under “Redlined” status, the Prime Contractor conducts a follow up site visit. The Prime Contractor evaluates the vehicle against the earlier identified deficiencies looking for corrective action. The Prime Contractor determines if the vehicle is to be remain under “Redline” status or if it has successfully passed inspection. A “Redlined” vehicle in this state will remain out of service until the corrective actions have been completed.

Step 34 – Add sticker to vehicle indicating it has passed inspection (Prime Contractor)

A passing sticker is placed on the vehicle after the positive outcome from the inspection (refer to the Exhibit 25 – Pass/Fail Inspection Sticker).

Document Location

Appendix 3 – Administrative Documents Review

Reference document of administrative items to review.

Appendix 11 – Site Visit Questionnaire

Document of items to review and mark status while on site.

Appendix 18 – Daily Vehicle Inspection Sheet

Physical vehicle inspection report completed daily by the vehicle operator.

Appendix 19 – Annual Safety Inspection Report

Mechanical inspection report.

Appendix 20 – Driver Qualification Folder (DQF) Checklist

Appendix 20 – Driver Qualification Folder (DQF) Checklist

Driver inspection report.

Appendix 21 – Site Visit Summary Report

Narrative report summarizing the overall results of the inspection.

Appendix 22 – DHS Vehicle Requirements and Monitoring Form

Appendix 22 – DHS Vehicle Requirements and Monitoring Form

Physical vehicle inspection report.

Exhibit 5 – Sample Corrective Action Plan

Document completed to identify areas of remediation.

Exhibit 24 – Corrective Action and Redline Action Items List

List of vehicle issues that are qualified as either needing corrective action or redlining a vehicle from operations.

Exhibit 25 – Pass/Fail Inspection Sticker

Marking to indicate whether the vehicle has passed or failed inspection.