Attachment 10 Translation Request Procedure | LEPSI-2001-MANUAL

1

Submit Translation Request by sending your request via email to your Divisional translation request designee:

For Division of Aging Services (DAS): Translation.DAS@dhs.ga.gov

For Division of Child Support Services (DCSS): Translation.DCSS@dhs.ga.gov

For Division of Family and Children Services (DFCS): Translation.DFCS@dhs.ga.gov

2

When making a translation request, please include the following in the email:

Subject Line: Identify the language needed (e.g., Spanish to English), the constituent’s name and constituent ID (if OFI). Write “Urgent” in the subject line if the request is urgent (e.g. needed for a SS Case, etc.).

Body/Attachments: Send all forms and verifications in PDF format and attach to the email. If only a phrase needs translating, you may write the phrase into the body of the e-mail. Attach an English copy of the document you want translated.

Signature Line: Include your contact email address and identifying information, which should appear in the signature line of your email.

3

Divisional designee will forward a Request for a Quote to current vendors.

4

Once vendor sends quote for translation, the quote must be approved by appropriate leadership and must notify vendor of approval or denial of quote.

5

When quote is approved, the vendor proceeds with the translation and returns translation to Divisional designee. Divisional designee will send translation to the original requestor.

6

Vendor sends invoices for services to Division/Office.

7

Division/Office processes payment to Vendor.