Attachment 11 Georgia Relay Service - How to Guide

The Georgia Relay Service delivers telecommunication services that are simple, dependable and convenient to and from constituents who are deaf, heard of hearing, and/or have speech impairment. (See georgiarelay.org/.)

The Georgia Relay Service can be reached 24 hours a day, seven days a week by dialing:

  • 711

  • 1-800-255-0135 (Voice for hearing callers)

  • 1-800-255-0056 (TTY for text telephones)

  • 1-888-202-4082 Speech to Speech

  • 1-888-202-3972 Spanish to Spanish: (includes Spanish-to-Spanish and translation from English to Spanish)

  • 1-866-694-5824 (Voice/TTY for Customer Care)

Instructions for Voice Users

Georgia Relay makes it easy for voice users to communicate by phone with any constituent who is deaf, hard of hearing or speech disabled. To get started, just follow the steps below:

  1. Dial 7-1-1 or 1-800-255-0135 to reach Georgia Relay from your standard telephone.

  2. A Communications Assistant (CA) will answer the phone. Give the CA the telephone number you wish to call.

  3. Once the CA has connected you to the person you are calling, begin speaking as you would during a regular telephone conversation. The CA will type everything you say to the TTY (teletypewriter) user. Remember to speak slowly and directly to the person you are calling, not to the CA.

  4. After you finish every statement, say "Go Ahead". The CA will then voice the typed words of the TTY user back to you.

  5. When finished with the conversation, end the call by saying "Go Ahead or SK (stop keying)" and then allow the TTY user an opportunity to continue or end the call.

Who Provides Georgia Relay Services?

The Georgia Public Service Commission is responsible for the establishment, implementation, administration and promotion of the Georgia Relay. At present, Georgia Relay services are provided by Hamilton Relay, as selected through a competitive bidding process and under contract to the Commission. The Georgia Relay is funded by a monthly surcharge on residential and business telephone access lines in the state.