Section V Training

Each DHS staff member who interacts with the public will be trained on the Department’s LEP/SI policies and procedures. The training will be provided at the employee’s initial orientation and will be available on the DHS Learning Management System (LMS) website to be accessed as needed. The purpose is to impart necessary background information about LEP/SI policies and procedures to ensure staff know how to access interpretation services, translation services, assistive devices, auxiliary aids and services and other reasonable modifications for constituents with LEP and/or sensory impairments.

DFCS staff and Gateway Community Partners will be required to complete the DFCS Civil Rights Training and the DFCS ADA/Section 504 training, which includes training regarding policies and procedures for assisting LEP/SI constituents. DFCS staff will not be taking any civil rights or LEP/SI training under the DHS Learning Management System (LMS).

The DHS LEP/SI Policy and Procedures are located and accessible on the DHS Policy and Manual Management System (PAMMS) and the DHS Employee Intranet. The DHS website under the Language Access/Civil Rights webpage includes resources to aid staff in the delivery of services to constituents with LEP/SI.