1710 Prioritizing and Assigning Complaint / Self Reported Incident Investigations | RCCL
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Department of Human Services |
Index: |
POL 1710 |
Revised: |
04/01/2024 |
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Next Review: |
04/01/2026 |
Policy
It is the policy of Residential Child Care Licensing (RCCL) to receive, evaluate, and document all complaints and self-reported incidents regarding care in facilities subject to licensure. RCCL staff will investigate the following:
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Allegations of maltreatment and/or inadequate care occurring in privately licensed entities where harm or the potential for harm is assessed as requiring investigation.
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Possible non-compliance with the law, licensing rules, and/or waivers or variances placed on a license where harm or the potential for harm is assessed as requiring investigation.
Definitions
- Allegation
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An allegation is an assertion of improper care against a licensed provider that could result in a deficiency.
- Child Welfare Agencies
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Licensed Child-Caring Institutions (CCI), Child-Placing Agencies (CPA), Outdoor Child Caring Programs (OCCP), Children’s Transition Care Centers (CTCC), and Maternity Homes (MH).
- Complaint
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A Complaint is an oral or written report made to RCCL by anyone other than the administrator or authorized official for a provider that alleges maltreatment, inadequate care and/or noncompliance with State laws and regulations.
- Investigation
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Steps taken by RCCL staff to determine the validity of a report alleging non-compliance of the law or applicable Rules of the Department of Human Services.
- Self-Reported Incident
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A detailed statement, either oral or written, received from an authorized representative of a licensed or certified facility that the facility is required to report by law or regulation to RCCL.
Responsibilities
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The RCCL Director is responsible for monitoring requirements for updating this policy.
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The RCCL Publisher and the Training and Development Supervisor will update this policy according to state requirements.