5040 Resource Database (RDB) Inclusion Exclusion Standards | Access to Services 5200 Manual

Serve older adults, adults with disabilities, caregivers, or families, across the State of Georgia.

Provide services commonly accessed through ADRCs (e.g., housing, transportation, nutrition, benefits, health, legal assistance).

Provide services to the community in at least one recognized aging, disability, health, or human services category.

Hold required certifications or licenses issued by the appropriate local, state, or federal authority when such credentials are required.

Comply with all applicable local, state, and federal laws and regulations.

Dependent on the tier timeline, demonstrate zero (0) to six (6) months of active service provision.

Maintain an established and approved service site, or demonstrate formal community oversight or governance (e.g., Board of Directors, advisory council, or letters of reference) when no licensing or certification exists.

Provide requested information and updates accurately and within required timeframes.

Deliver services without discrimination based on race, color, religion, sexual orientation, national origin, or other protected characteristics.

Meet any additional inclusion requirements specific to their service category.

Provide services in at least one Georgia county or offer statewide or virtual services accessible to Georgia residents.

Have had required licenses or certifications revoked or suspended by a governing authority.

Have had professional certification or organizational membership revoked by a recognized credentialing or peer-review body.

Lack required service-specific credentials, licenses, certifications, or permits.

Demonstrate a consistent pattern of failing to respond appropriately or timely to substantiated client complaints.

Fail to provide required information or updates accurately or within established timelines.

A government agency or program.

A well-established organization expanding into Georgia.

A grant-funded, pilot, or time-limited initiative.

A clear, consumer-facing service description.

Service availability and access information to include hours, delivery method, location, and limitations.

Complete intake and provider information. Intake documentation must include service costs, consumer financial responsibility, required intake fields, and any other vital details needed to ensure transparency and informed decision-making.

At least one service term. See RDB Appendix A.

One primary category that reflects the consumer-facing function. See RDB Appendix B.

Be a legally established entity (nonprofit, for-profit, or public agency).

Operate in compliance with all applicable federal, state, and local laws.

Provide services that are non-clinical and non-regulated.

No state or federal clinical licensure required.

No facility licensure required.

Legal entity verification (e.g., business registration or public agency status).

Organizational contact information.

Service description confirming non-clinical scope.

Be a legally established entity.

Demonstrate operational capacity to deliver services safely.

Maintain policies for client interaction, safety, and confidentiality.

No medical or behavioral health licensure required.

Program-specific registrations, certifications, or permits may be required based on service type.

Legal entity verification.

Program description and scope of services.

Applicable permits or registrations (e.g., food service, transportation, housing).

Staff training documentation, if applicable.

Background check attestation for staff working with vulnerable populations.

General liability insurance, where applicable.

Vehicle insurance for transportation services, if applicable.

Be actively licensed by the appropriate Georgia state regulatory authority.

Operate in good standing with no unresolved enforcement actions.

Employ appropriately credentialed and supervised staff.

Georgia Department of Community Health (DCH) licensure.

Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) licensure or certification.

Professional licensure through applicable Georgia licensing boards.

Federal certification where required (e.g., Medicare/Medicaid participation).

Current, valid licenses and certifications.

National Provider Identifier (NPI), if applicable.

Staff credential verification.

Scope of services documentation.

Compliance and quality assurance policies.

Professional liability insurance.

General liability insurance.

Workers’ compensation coverage, as required by law.

Hold all required facility and program licenses.

Be subject to ongoing regulatory oversight and inspection.

Demonstrate sustained compliance with applicable laws and standards.

Facility licensure issued by Georgia Department of Community Health, DBHDD, or other applicable authority.

Federal certification where applicable (e.g., CMS).

Statutory authority for investigative or protective services, if applicable.

Facility license(s) and certifications.

Inspection reports and compliance history.

Policies governing resident safety, rights, and care.

Staffing plans and credential verification.

Facility-level professional liability insurance.

General liability insurance.

Additional coverage as required by statute or regulation.

The provider is active and in good standing in the RDB.

The service is publicly available in Georgia.

Required licensure for service is verified, if applicable.

The service falls within ADRC referral scope.

Provided by a Georgia state agency, AAA, or ADRC.

Mandated by statute or regulation.

Replacing or expanding an existing listed service.

Part of an emergency response or time-limited initiative.

Approved by Georgia DHS, DAS, AAA leadership, or ADRC leadership.